Posted: 14h ago
The role
Role
Graduate Support Engineer – Multilingual (Healthcare)
Job Type
Permanent
Location
Letterkenny - Fully Onsite
Overview
Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world.
The Role
TCS Letterkenny is offering a Graduate Programme for tech‑savvy, enthusiastic individuals seeking to accelerate their careers in IT. Support Engineers are part of a team that provides IT Support Services, ensuring that daily operations are in order and that services are restored when required.
Responsibilities
Based on the ITIL framework, support associates manage incidents, service requests, problem management, develop knowledge articles, and collaborate with other functions such as change management. Typical incidents range from basic support tasks to restoring mission‑critical services and infrastructure components.
Incident Management
Maintain, support, and enhance existing services.
Support live systems operational in hospitals across the EU.
Participate in continuous service improvement plans.
Manage daily caseload, update cases, and resolve incidents.
Candidate Profile
We are looking for recent graduates and postgraduates with a degree in IT, computer science, or a technology‑related subject. Desired qualities include:
Passionate about solving problems.
Obsessive about customers and providing exceptional services.
Able to learn and adopt relevant new technologies.
Proactive and innovative mindset.
Qualifications
Successful applicants must have B2 fluency or greater in English and a second European language (German, Italian, French, or Spanish) at B2 level or better. Desirable foundation knowledge in key IT areas such as Windows Server, Linux, databases, applications, and networking is also preferred.
Rewards & Benefits
Competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the Tata network. We also offer health & wellness initiatives, sports events, and sponsorship of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation. We are a disability‑inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role.
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