Want to make an impact? We offer thatDue to continued growth, we are currently hiring a Deskside Support Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.Are you intrigued? Do you want to learn more?A snapshot of your key responsibilities as Deskside Support Analyst would be:Act as the front-of-house support for end users, delivering high-quality, face-to-face customer service.Assist with mobile device setup, configuration, and data transfer—especially between iPhones.Provide basic troubleshooting for mobile hardware and software issues.Support asset management processes, including logging, tracking, and reporting on IT equipment.Maintain accurate records in Excel or asset tracking systems.Liaise with logistics teams to ensure timely delivery and setup of IT equipment.Escalate complex issues to senior team members or other IT support channels as needed.Requirements:Basic understanding of IT and mobile technologies (iOS in particular).Comfortable with iPhone usage, settings, and basic troubleshooting.Proficient in Microsoft Excel and able to work with asset tracking or inventory tools.Strong communication and interpersonal skills; able to deal with users at all levels.Excellent organisational and time management skills.A proactive, problem-solving attitude and eagerness to learn.Previous experience in a customer-facing role is an advantage, but not essential.So, are you ready to join our team?It's important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.Opportunity type:Contract (to year end initially), Onsite, Cork