Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the teamTechnical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.What you’ll doA Risk Technical Account Manager specifically plays a critical role in partnering with Stripe’s Platform users. A Risk TAM partners with the rest of the Technical Account Management team and oversees a portfolio of Platform users, focused on improving a platform's onboarding and risk experience.The Risk TAM blends a balance of technical aptitude with operational risk expertise, delivering custom and scaled technical guidance, risk health checks, and optimizations to large platforms. Additionally, Risk TAMs work cross-functionally across internal Stripe teams such as Risk Operations, Risk Product and Engineering, Stripe Connect, and Support to provide an elevated users-first experience. The vision is for Risk TAMs to be the leading subject matter expert within our TAM organization who both elevate the internal team with their learnings and share their expertise to the benefit of our users.ResponsibilitiesOversee your portfolio's risk metrics and highlight key opportunities to internal and external stakeholdersLeverage dashboards and custom insights to identify and remediate Platform challengesManage the overall risk experience of Platforms in tandem with Platform TAMsDevelop both bespoke and scalable risk guidance and technical workshops.Conduct routine risk, onboarding and verification technical health checks.Customer AdvocacyDeliver an elevated service and support experience (fast, smart, concise, human, accurate, and informed) to your assigned users and internal stakeholders.Represent user priorities within the Operations, Risk Operations and Connect Product Org detailing platform user experience and product/feature feedback.Knowledge Base & Process ImprovementDevelop in-depth understanding of regional risk and onboarding requirementsBuild standard operating procedures for the Risk TAM practice scaling your best practices to a global team to replicate.Partner with other TAMs, Customer Success Managers, and Account Executives to deliver exceptional user experience for PlatformsCollaborate with Risk Operations and Connect Product teams on user feedback and new market launches and updates.Who you areWe are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.3+ years of experience in technical account management, risk management, operations or account management roles, preferably in payments, fintech, a regulated entity, or with SaaS Platforms or marketplacesFamiliarity with APIs and able to explain API concepts to Stripe’s largest and most technical customersDemonstrated SQL experience with ability to write, edit and understand queriesProficiency in data analytics and reporting (Power BI, Tableau, or similar) Ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguityDemonstrated technical aptitude and prior experience with data analysis and use of technical tools to troubleshoot user issuesWillingness to learn new technologies and product features and functionalityExcellent communication skills and ability to engage with users at scale through written content (newsletters, webinars) and virtual sessionsA customer-first mindset with the ability to quickly build rapport, instill confidence, and drive adoptionAbility to collaborate with cross-functional teams to achieve desired resultsExperience in payments, compliance, product onboarding, or risk.Preferred qualificationsExperience with tools like Postman, xCode, Python, Webhooks, and ETLBachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experienceExperience in high-volume user management or portfolio-based customer success modelsPrior exposure to automation or one-to-many engagement strategies (creating webinars, developing email campaigns, etc.)Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvementsExperience in product, consulting, or project managementOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.The annual salary range for this role in the primary location is €66,800 - €100,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
#J-18808-Ljbffr