Job Description: We are seeking an experienced Service Operations Lead to join our team. As a key member of our service delivery organization, you will be responsible for leading a high-performing service team and ensuring world-class support to our diverse healthcare customer base.
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About the Role: The successful candidate will take charge of service operations and team performance, collaborating with internal technical experts to uphold high service standards, maintain compliance, and cultivate lasting client relationships.
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Key Responsibilities:
1. Lead and manage a high-performing Service Team.
2. Build strong client relationships and provide tailored service solutions.
3. Oversee service delivery performance, ensuring customer satisfaction and operational efficiency.
4. Drive continuous service improvement initiatives within budget and time constraints.
5. Analyse performance data to inform strategic decisions.
6. Manage recruitment, development, and performance of service staff.
7. Collaborate cross-functionally to enhance service strategy.
8. Ensure compliance with internal policies and industry regulations.
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Requirements: To succeed in this role, you will need a qualification in Business or a related field, proven experience in leading a services business (preferably in healthcare or technical sectors), and demonstrated leadership ability with strong people management skills.
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What We Offer: Our company provides a competitive benefits package, including 25 days annual leave (rising with tenure), Company pension scheme, Life cover and Employee Assistance Programme, Active sports and social club, Annual profit share scheme, Continuous learning and professional development support.
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We're Looking For: A customer-focused individual with a proactive problem-solving attitude, commercially astute with excellent communication and negotiation skills, comfortable working independently and making sound decisions, and strong proficiency in CRM/ERP platforms and Microsoft Office.