Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire an Operations Excellence Program Manager to define the future requirements for their India delivery operations.
This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance.
The individual will support the development and delivery of high-performance delivery tools for Operations. They will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort.
This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.
The bridge between tech and operations, ROW Last Mile Product and SME, have significant knowledge and experience unique to Last Mile operations and technology.
We bridge multiple disciplines such as operations, engineering and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream.
We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL.
This role requires design, build, and improve tools for product and process design, leadership in operational excellence, product development and phase gate systems.
The Operations Excellence Program Manager will also work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems.
BASIC QUALIFICATIONS
* Experience in program or project management
* Experience working cross functionally with non-tech teams
* Experience in defining and implementing process improvement initiatives using data and metrics
* Bachelor's degree
* Knowledge of Excel at an advanced level and SQL
PREFERRED QUALIFICATIONS
* 2+ years of driving end to end delivery, and communicating results to senior leadership experience
* Experience building processes, project management, and schedules
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