Job Description
As an Investigator, you will be responsible for evaluating transactions and safeguarding Amazon's global customer base. Your mission is to identify and eliminate online e-commerce risk while maintaining a high standard of customer experience.
The role involves a wide range of duties related to the investigation and elimination of online e-commerce risk. You will have the opportunity to investigate suspicious buyer activity, communicate with buyers and merchants, and maintain Amazon's site quality by enforcing policy guidelines.
You will also participate in other special projects and assignments as necessary. To succeed in this role, you must be able to achieve weekly productivity and quality standards consistently.
Key Responsibilities:
* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon or its customers.
* Communicate with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing policy guidelines.
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Participate in other special projects and assignments as necessary.
Required Skills and Qualifications
To excel in this role, you must possess the following skills and qualifications:
* Proficiency in both English and Arabic with the ability to compose grammatically correct, concise, and accurate written responses.
* Experience working with Microsoft Office, including Outlook, Word, and Excel.
* Previous work experience in a customer service or retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation, or training.
Benefits
Amazon offers a range of benefits to its employees, including:
* A diverse and inclusive work environment.
* The opportunity to work on exciting and challenging projects.
* A competitive salary and benefits package.
* The chance to develop your skills and advance your career.
Others
At Amazon, we are committed to providing our employees with a positive and supportive work environment. We believe in employing a diverse workforce and making recruiting decisions based on experience and skills.