Join Capita Ireland as a Customer Service Advisor – Hybrid Role in Little Island, CorkAre you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.Location Requirement:To be eligible, you must reside within the Republic of Ireland.Hybrid Working Model:After completing your training, you'll enjoy a flexible hybrid schedule—2 days in our Little Island office and the rest from the comfort of your home.Training & Onboarding:Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential:2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50Working Hours:You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday.What You'll Do:Provide proactive and friendly support to customersHandle general enquiries with professionalism and careCreate positive impressions and build trust with every interactionStart dates from early NovemberJob title:Customer Service AdvisorJob Description:What you'll be doing:Handle a high number of customer queries via telephone, up to 60 calls per day.Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for:Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you?You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.€28,080 per annum22 days holidays plus the opportunity to purchase additional leaveaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty moreWhat we hope you'll do next:Choose 'Apply now' to fill out our short application.Location:Little Island,IrelandTime Type:Full timeContract Type:Permanent