As a Duty Manager, you'll be the face of the hotel during your shift. You'll ensure smooth day-to-day operations across all departments and act as the main point of contact for both guests and staff.
Key Responsibilities:
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel
* To assist in empowering, encouraging and promoting employees to make on the spot guest satisfaction decisions
* To ensure all guest queries are handled promptly and efficiently
* To ensure all guest profiles are updated and maintained
* To carry out Duty Management shifts as required
* To ensure all duty management shift checklists & or Vibe checklists are completed
* To carry out duty management shifts in accordance with agreed hotel procedures
* To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
* To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HOD's.
* To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
* To ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
* To patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
* To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
* To take control and lead the team in the event of a fire alarm or pre alarm scenario.
* To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.
* Ensure that the back of house areas are in clean and proper condition.
* To attend the daily 10am team briefing ensuring that all the days business is covered and any feedback is followed up.
* Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP's, Complaints, Special Requests, Function Business and AOB.
* To look after requisitions outside of store hours ensuring that all documentation is completed.
* To deal with the situation in the event of a master/section key loss in conjunction with the General Manager.
* To spot check guest bedrooms on a daily basis.
* To ensure that all public areas within the Hotel are maintained in accordance with the agreed standards.
* To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time.
* To get involved in and carry out training in the hotel.
* To ensure that all necessary Duty Management documentation is compiled, recorded and stored. To conduct show arounds as required.
* To help with Booking out guests to Hotels when needed.
What You Need:
* Previous experience in a supervisory or managerial role in hospitality
* Strong communication and leadership skills
* Ability to remain calm and effective under pressure
* Excellent problem-solving abilities
* Flexibility to work shifts, weekends, and holidays
* Proficient with hotel management systems
* A guest-first mindset and a team-player attitude
What We Offer:
* Competitive salary
* Employee discounts on stays and dining
* Career growth and development opportunities
* A supportive and inclusive work environment
* Staff Meals
* Discounted Gym
Job Types: Full-time, Permanent
Pay: From €32,000.00 per year
Benefits:
* Bike to work scheme
* Employee discount
* Food allowance
* Gym membership
* On-site parking
Work Location: In person