Your Profile
Key skills/knowledge/experience:
* Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API gateway, etc.,
* Programming and Scripting languages-, Python, JSON/YAML, SQL, etc.,
* DevOps and CI/CD- Git, Code Pipeline, Jenkins or similar. Deployment automation and version control for infrastructure
* Proficient in building contact flows, queues, routing profiles, and prompts in Amazon Connect.
* Experience in speech services (Lex, Polly), CTI/CRM integration, and SAML-based authentication.
* Familiarity with contact center operations and ITIL/ITSM frameworks
* Strong communication and stakeholder management
* AWS Certification (AWS certified solution architect -associate/professional)
* Degree/Diploma in computer science, Information systems or relevant.
* Relevant experience in implementing Contact Centre solutions
* Preferred experience in working with Amazon connect implementations