Summary:
The Head of Credit Control will be responsible for overseeing and managing the company’s credit control function, ensuring effective credit risk management, continuous process improvement, and automation. This role will lead the credit control team, maintain strong stakeholder relationships, and drive strategic initiatives to enhance cash flow and reduce credit risk. Application details at bottom of page.
Key Responsibilities
Credit Risk & Policy Management:
* Monitor, approve and review credit terms for new and existing accounts.
* Manage the Credit Insurance relationship.
* Negotiate new customer terms and conditions, including deposits, securities, and insurance cover.
* Develop and maintain the Provision policy.
* Approve monthly or weekly bad debt write-off requests.
* Review and manage the Refund Request Policy and oversee refund processing.
Performance Management & Reporting:
* Design and implement team KPIs to drive efficiency and effectiveness.
* Provide weekly and monthly performance reports.
* Conduct unallocated cash reviews and implement strategies to reduce outstanding amounts.
* Oversee the Month-End Statement runs to ensure timely processing.
* Act as the primary escalation point for all stakeholder concerns.
* Monthly team meetings and 1-to-1 monthly meetings.
Process Improvement & Automation:
* Improve the dunning process and continuously enhance the Codas system for automation.
* Deploy the new Fuel Card online signup process and implement necessary changes to the Credit Control process.
* Design, implement, and enable Tesorio for enhanced credit control management.
* Review and monitor budget plans, including system changes and letter runs.
* Integrate new business into existing teams and processes.
Stakeholder & Relationship Management:
* Collaborate with all internal and external stakeholders to support business operations.
* Manage the relationship with external print & post provider and approve printing jobs.
* Provide leadership, motivation, and coaching to the Credit Control team.
* Help and work with internal and external audits.
* Engage with IT and system stakeholders.
* Support the Depot Network with stakeholder engagement and governance.
* Work with Marketing to assist with new product launches.
* Work with third-party solicitors and collection agencies to pursue overdue accounts.
Payment Processing:
* Manage and post Credit Card payments in Codas.
Key Skills & Experience:
* Extensive experience in Credit Control management with a proven track record of leading teams.
* Strong understanding of credit risk management, credit insurance, and financial reporting.
* Hands-on experience with ERP tools such as Codas and credit control tools like Tesorio.
* Excellent analytical, negotiation, and problem-solving skills.
* Strong stakeholder management and leadership abilities.
* Proficient in budgeting, forecasting, and policy development.
* Experience in process improvement, automation, and system implementation.
Our Values
Safety First
Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.
Bold & Courageous
We embrace challenges with the determination to succeed. We push our boundaries and challenge the status quo. Every day we strive to understand the limits of “what’s possible?” and “why not?”. Both as individuals and as a collective, we strive to find innovative solutions to problems for our shared future and achieve our goal of becoming Ireland’s most loved, most efficient and most profitable energy brand.
One Team
We are one team and work with a shared vision; which is to always do the right thing for our customers, our businesses and our people. Internally, we operate without silos, and we say what we feel, we’re always respectful, honest and empathetic to different views and opinions, embracing diversity and nurturing inclusivity. We’re problem solvers who are never afraid to take the initiative and personal ownership of the part that we play. Our one-team culture means that we’re stronger together and are capable of accomplishing great things.
Irrepressible Performance
We at Certa share a collective entrepreneurial spirit, an agile approach to solving problems, a passion for accuracy, a dedicated work ethic and an unwavering commitment in serving our customers. Performance is at the heart of what we do and it makes us continuously seek new ways to improve what we do. Our pursuit of excellence demands that each one of us bring a consistently strong performance to their work every day, thus ensuring the long-term success and growth of our business.
Customer Obsessed
We take pride in defying expectations. We keep on our toes and come up with fresh ways to do things in response to changing customer requirements. Our increased focus on being customer-centric across the organisation drives us to deliver the best-in-class experiences to our customers. This is what helps us build enduring and lasting relationships based on trust, value and respect. Our shared belief in environmental citizenship and our philosophy of small steps over time equals big strides, helps us build an energy-efficient future for our customers and for our planet.
This vacancy is being filled by Certa
on behalf of the employing organisation. We encourage you to apply directly to Certa.
Alternatively you can apply below through your Institute and we will process on your behalf.
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