We would like to invite applications for the following full-time, 12 month fixed term contract role,
Service Support Officer
An Castan, Navan
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.
The purpose of this role is to To provide day-to-day support to the Service Coordinator in the development, operation and expansion of person-centered services in An Castan, Navan, in line with the IWA standards for Resource and Outreach Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities.
For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and users of the service. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.
Main Duties and Responsibilities
Support the implementation of the Associations standards for Resource and Outreach Services as directed by the Service Coordinator
Develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to participant's requirements.
Identify and develop opportunities in partnership with participants, enabling them to increase their social participation and lead full, active and independent lives in their own communities
Support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services
Accompany and support participants on annual holidays, outings, social and day trips as required by Service Coordinator and provide personal care while in attendance at services
Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA's Safeguarding Policies and Procedures are adhered to.
Maintain working rota's and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development
Mentor and support IWA staff to ensure the services meet the standards of the Association
Develop and support the volunteer programme within the service
Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the resource and outreach service
Focus on the inclusion of people with disability within their wider community and develop links within the community to support this
Support and mentor all Community Centre staff in their day to day duties
Avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community
Perform such other duties as may be assigned from time to time by the Service Coordinator
PERSON SPECIFICATION
Training, Experience and Qualifications
Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential
At least a year of previous experience in the areas of training or facilitation is required
Knowledge and Skills
The ability to make operational decisions and possess good problem-solving skills is essential
Excellent computer and administration skills (Microsoft Office & Database Mgmt) are essential
An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable
Experience of working with people with disabilities is desirable
Leadership experience is desirable
Experience of Quality systems and maintenance of same an advantage
A full driving license.
Behaviours
The ability to work as part of a team and on own initiative
Person-centered approach
An ability to build strong relationships at all levels
Strong customer service focus
Competencies
Communicating and Influencing
Planning and Organising
Adaptability Drive and Resilience
Motivating and Empowering
Innovation and Creativity
Remuneration & Benefits
The current pay scale is subject to a 9.25% pay increase over the next 2 years (2025 upto October 2026), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.
Salary between €32,270 and €49,299 (DOE)
Pension scheme available
Excellent working conditions
Training & development opportunities
25 days annual leave
Employee Assistance Service
The closing date for applications is Thursday 11th December 2025
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
INDHP