Job Description
1. Tirln is a world-class food and nutrition cooperative with a diverse portfolio of quality ingredients, leading consumer and agri brands.
2. The farmer-owned cooperative has a first-class track record of success in the global market. We have evolved to bring the passion of our farmers and their high-quality milk and grains to the international marketplace.
3. We use modern-day technology and apply the best processes to our milk pool of three billion litres and our premium grains portfolio, exporting to more than 80 countries.
4. Our award-winning brands are household names in Ireland, and include Ireland's number one consumer dairy brand, Avonmore.
5. Our organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition.
6. Our market presence extends to the UK, France, Germany, UAE, the US, North Africa, Japan and China.
7. A talented team of over 2,100 people manage our network of 11 production facilities, with annual revenues of over €3 billion.
8. Our commitment to sustainability through our comprehensive Living Proof programme has led us to sign up to the Science-Based Targets initiative (SBTi).
Key Responsibilities
1. Lead a team of specialists across customer engagement and people experience platforms.
2. Develop and maintain strategic roadmaps for relevant platforms.
3. Define and ensure adherence to architectural standards and governance.
4. Champion innovation and continuous improvement across supported platforms.
5. Oversee the lifecycle management of Customer Engagement Platforms, HRIS Platforms, and Web Hosting Platforms.
6. Ensure platforms are secure, compliant, and optimised for performance and user experience.
7. Manage relationships with external strategic partners, service providers and vendors.
8. Collaborate with Marketing and Commercial Category teams to support campaigns and digital initiatives.
9. Act as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needs.
10. Monitor and report on platform performance, usage, and KPIs.
11. Promote best practices, standardisation, and reuse across application platforms.
12. Evaluate emerging technologies and recommend adoption where appropriate.
13. Ensure platforms comply with internal policies, GDPR, and other relevant regulations.
14. Manage risk through proactive monitoring, vendor management, and incident response planning.
15. Support project planning, resource allocation, and delivery of initiatives within scope, time, and budget.
16. Provide oversight and guidance on solution design and integration.
17. Work with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goals.
Requirements:
* Bachelor's degree in Information Technology, Business Systems or related field.
* Relevant certifications in SAP, HRIS or digital platforms desirable.
* 5 years + experience in a similar role, managing enterprise platforms in customer engagement and HR domains.
* Strong understanding of SAP ecosystem (C4C, Emarsys, Hybris, SuccessFactors).
* Experience with web hosting technologies (Drupal, WordPress) desirable.
* Demonstrated ability to lead cross-functional teams and manage vendor relationships.
* Strategic thinker with hands-on technical capability.
* Excellent communication and stakeholder management skills.
* Experience in the agri-food or cooperative sector advantageous.
* Familiarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirable.
* Strong team player with a growth mindset.
* Commitment to Diversity & Inclusion.
Benefits:
* Gym.
* Mobile phone.
* Paid Holidays.
* Parking.
* Pension.