OPENTEXT - THE INFORMATION COMPANYTogether, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your ImpactAs aSenior Cloud Applications Consultant at OpenText, you'll play a pivotal role in supporting enterprise customers using OpenText solutions deployed in the cloud. You will be part of a growing Cloud Success Services team, responsible for delivering world-class operational service and administration. Your work will ensure high system availability, resolve complex issues, and help shape a seamless digital experience for our clients.What the role offersA dynamic, hybrid work environment with global enterprise exposureOpportunity to work with leading cloud technologies like AWS, Azure, and Google CloudInvolvement in complex troubleshooting across applications, servers, and networksHands-on experience managing production environments with OpenText solutionsCross-functional collaboration with Product Support, IT, Network Ops, and moreParticipation in a rotational on-call schedule, offering a diverse technical challengeWhat you need to succeedStrong customer service mindset with a focus on first-contact resolutionExperience in IT support or consulting for enterprise multi-tiered applicationsFamiliarity with ITIL-based service delivery modelsSolid skills in Windows, UNIX, VMware, Kubernetes, and TCP/IP networkingKnowledge of application servers (IIS, Apache, Tomcat, JBoss) and basic scriptingExperience with relational databases (SQL Server, PostgreSQL, Oracle) is a plusOne last thingOpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.