Process Re-engineering: Identify bottlenecks and inefficiencies in current workflows and lead process re-engineering efforts using methodologies like Lean Six Sigma to increase productivity and quality. Performance Metrics: Develop and implement new Key Performance Indicators (KPIs) and performance metrics to measure the success and effectiveness of the transformed delivery model. Education: Law degree (LLB/JD or equivalent) from an accredited institution. License to practice or professional certification (e.g., PMP, Lean Six Sigma, GMS) is highly desirable. Experience: Minimum of 7 years of experience in corporate immigration at a global law firm, with at least 3 years in a management role and demonstrable experience leading process improvement or transformation projects. Expertise: Working in a law firm environment on the legal or operations side. Extensive, up-to-date knowledge of national and international immigration laws, policies, KPI/SLA contractual demands and procedures. Project & Change Management: Proven project management skills with the ability to manage complex initiatives and drive organizational change effectively. Analytical Thinking: Strong analytical and data analysis skills to identify trends, measure performance, and make data-driven decisions. Understanding of how KPI and SLA are tracked and measured. Leadership: Exceptional leadership and stakeholder management, communication, and interpersonal skills, with the ability to inspire and guide teams through periods of significant change. Adaptability: The ability to be flexible and adapt to changing circumstances and new challenges in a dynamic environment. Tech-Savvy: Interest of AI application use in professional services strongly preferred. Proficiency in using immigration case management software/CRM tools and strong general technological literacy.