Ingenio is hiring a Senior Customer Success Manager to drive growth and innovation in a leading digital identity verification company!
About Our Client:
Join a pioneering company in the digital identity verification industry, where innovation drives change and impacts lives globally. This organisation is at the forefront of helping businesses grow, innovate, and comply online, supported by a robust platform that verifies billions of identities worldwide.
Recognised as a top employer, they foster a collaborative and inclusive culture across their strategic hubs, providing an environment where innovation meets opportunity.
About the Role:
We are seeking a commercially minded Senior Customer Success Manager based in Dublin, with a hybrid work model (3 days in-office). In this revenue-aligned role, you will own and expand a portfolio of high-value enterprise clients across the EMEA region. You will act as the primary relationship owner, leading strategic engagements and driving measurable commercial outcomes. This is a unique opportunity to make a substantial impact within a high-performing team and contribute to the ongoing success of enterprise customers.
Key Responsibilities
Account Management: Own approximately 10-15 high-value enterprise accounts, focusing on revenue retention and expansion within a consumption-based model.
Strategic Engagements: Lead executive-level relationships across product, partnerships, compliance, and commercial teams, delivering Quarterly Business Reviews (QBRs), roadmap sessions, and strategic planning discussions.
Expansion Opportunities: Identify and close opportunities for growth, including new countries, use cases, and product upgrades, while managing commercial negotiations, renewals, and contract changes.
Cross-Functional Coordination: Collaborate with Sales, Product, Support, and Implementation teams to drive onboarding and ensure early-stage success for newly signed enterprise customers.
Voice of the Customer: Act as the voice of the customer, providing insights to inform product and strategic decisions.
Key Experience & Profile
Proven track record managing enterprise SaaS customers with a focus on retention and expansion revenue.
Comfortable operating in a commercial customer success environment, with experience in consumption-based models highly desirable.
Strong ability to handle commercial conversations, including pricing and negotiations, while managing multi-stakeholder, complex organizations.
Industry experience in fintech, payments, regtech, or compliance is advantageous, along with exposure to KYC/KYB, identity, or fraud solutions.
Success Profile (Soft Skills)
Highly commercially aware with a strong understanding of revenue drivers and customer value.
Excellent executive communication and presentation skills, capable of balancing strategic thinking with hands‑on execution.
Proactive, driven, and motivated by growth and ownership, with the ability to navigate ambiguity and complexity.
Package:
Base Salary: up to €100K
OTE: €130K–€135K (split across individual expansion and team retention metrics)
Comprehensive benefits, hybrid working model (3 days in-office), and a 2-3 weeks work-from-anywhere policy.
If you are ready to make a difference and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!
Join a mission-driven team that is reshaping the landscape of digital identity verification.
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