Head of Operations and SAP Training Services
Novitas Change Assurance Training Services provides flexible, tailored, and cost-effective training solutions for change projects and digital transformations. Our practical approach to digital and virtual training ensures long-term return on investment and lasting retention, maximising business performance. We work closely with partners and customers to develop training solutions that empower workforce change literacy and drive successful adoption.
Job Summary:
* This is a dual-role leadership position responsible for managing the day-to-day business operations of the company while also project managing the delivery of high-quality SAP training design, development, and delivery.
* The role blends strategic operational management with delivery, ensuring that both internal processes and client engagements run smoothly.
Key Responsibilities:
1. Operational Leadership:
o Develop, implement, and monitor operational strategies to ensure the company's growth, efficiency, and profitability.
o Manage contracts and relations with vendors and partners.
o Identify new business opportunities and contribute to the company's growth.
o Oversee and refine internal processes, workflows, and systems to maximise productivity and quality.
o Lead, mentor, and develop a high-performing team across various functions, fostering a culture of continuous improvement and accountability.
o Manage resource allocation and capacity planning for all projects.
o Build and maintain strong relationships with clients, ensuring service excellence and exploring opportunities for expanding our service offerings.
o Serve as a point of escalation for client issues and ensure high-quality service delivery.
2. Compliance & Risk Management:
o Ensure company operations adhere to regulatory requirements and best practices, mitigating potential risks.
3. SAP Training Services:
o Design, review, and enhance SAP training programs to meet the evolving needs of our clients.
o Oversee the end-to-end delivery of SAP projects, ensuring they are completed on time, within scope, and on budget.
4. Quality Assurance:
o Monitor and evaluate training effectiveness through feedback and performance metrics, implementing improvements as needed.
o Oversee the scheduling and allocation of instructional designers, developers, and trainers, ensuring that the team has the necessary support and resources.
5. Market Engagement:
o Stay abreast of industry trends and updates in SAP technology to ensure training strategy remains relevant and cutting-edge.
6. People Management & Client Engagement:
o Conduct performance reviews, identify professional development needs, and support team members' career progression.
o Act as a key point of contact for high-value clients, providing expert advice and tailored training solutions.
o Maintain transparent and effective communication channels with internal and external stakeholders, ensuring alignment with business goals.
Job Requirements:
* A Bachelor's degree (or equivalent) in Business, IT, Computer Science, or a related field.
* 10+ years of progressively responsible experience in consultancy & project management within an SAP or training environment.
* Proven track record in SAP projects related delivery.
* Experience in a dual role or managing multi-functional responsibilities is highly desirable.
* Strong understanding of SAP training and/or consultancy services and/or SAP systems.
* Familiarity with the EMEA and UK business landscape and regulatory environment is beneficial.
Personal Qualities:
* Self-motivated with a strong drive for achieving excellence.
* Strong team player with the ability to work cross-functionally.
* Capable of managing multiple priorities in a business environment.
* Passionate about delivering exceptional client service and outcomes.
We Offer:
* An opportunity to be a key leader in a dynamic, growing Irish-based company.
* A challenging role with the autonomy to shape operational strategies.
* A supportive work environment with opportunities for professional development.
* Competitive remuneration and benefits package.
Seniority Level:
Executive
Employment Type:
Full-time
Job Function:
Management and Manufacturing
Industries:
IT Services and IT Consulting