Overview
Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment.
Principal Accountabilities
Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.
Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
Process customer-related queries and requests efficiently and consistently.
Thrive in a flexible, multi-skilled environment and contribute positively to the team.
Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.
Skills Required
Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
Professional and friendly telephone manner, engaging customers with empathy and courtesy.
Strong knowledge retention ability to provide accurate and detailed information to customers.
Attention to detail to ensure precise and thorough customer service.
Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
Excellent organisational skills to manage tasks and prioritise effectively.
Proficient computer skills to navigate customer service systems efficiently.
Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
Demonstrated ability to perform under pressure and remain calm and composed.
Flexibility to adapt to different tasks and responsibilities within the working environment.
Schedule
Monday to Friday
Benefits
Competitive salary
Paid breaks
Annual leave
Full training provided
Supportive and friendly team environment
Career progression opportunities within Panda
About Panda
We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
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