(Website Maintenance and Webpage Scripting)
Roles and responsibilities
+ Troubleshoot and resolve complex) issues directly for our highest revenue-generating publishers
+ Provide guidance and consultative technical expertise to front line General Support and Service Relationship Managers (SRMs)
+ Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
+ Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)
Skills required
+ College degree with computer skills.
+ Strong command of English language, to communicate with English speaking clients (Written and Verbal skills)
+ Analytical and highly detail oriented
+ Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience
Experience
1-4 years
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Advertising
* Industries
Advertising Services and IT Services and IT Consulting
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