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Product support analyst (french)

Dublin
HCLTech
Product support analyst
€60,000 - €80,000 a year
Posted: 28 August
Offer description

(Website Maintenance and Webpage Scripting)

Roles and responsibilities

+ Troubleshoot and resolve complex) issues directly for our highest revenue-generating publishers

+ Provide guidance and consultative technical expertise to front line General Support and Service Relationship Managers (SRMs)

+ Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.

+ Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)

Skills required

+ College degree with computer skills.

+ Strong command of English language, to communicate with English speaking clients (Written and Verbal skills)

+ Analytical and highly detail oriented

+ Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience

Experience

1-4 years


Seniority level

* Seniority level

Associate


Employment type

* Employment type

Full-time


Job function

* Job function

Advertising
* Industries

Advertising Services and IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

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