Location: Tramore, Co. Waterford
Job Type: Full-Time, 45 hours per week | On-Site
About the Role
We are seeking a General Manager to oversee the day-to-day operations of a vibrant retail and entertainment venue. You will manage a small, dynamic team in a fast-paced environment, ensuring a first-class experience for all customers. This is a hands‑on role where leadership, people skills, and strong commercial awareness are key.
Key Responsibilities
Manage daily operations, including accounts and cash flow.
Analyse weekly and monthly performance figures, recommending improvements.
Control operational costs within budget.
Develop action plans with clear priorities, timelines, and deliverables.
Motivate, manage, and develop a team of staff, fostering trust, collaboration, and high standards.
Ensure staff understand their impact on the business and encourage commercial awareness.
Recruit and nurture talent to support long‑term success.
Implement promotional campaigns and provide feedback on their effectiveness.
Maintain a clean, professional, and welcoming environment at all times.
What We're Looking For
Minimum 2 years' experience in general management, retail, hospitality, or customer‑facing roles. Previous gaming experience is not required.
Strong organisational and planning skills; ability to prioritise and meet deadlines.
Demonstrable commercial acumen and understanding of operational performance.
IT literate with experience in Microsoft Word and Excel; ability to learn internal systems quickly.
Skilled in coaching, training, and motivating a team to deliver excellent customer experiences.
Calm under pressure, professional, and able to handle challenging situations.
Commercial mindset with a focus on driving results.
What We Offer
Comprehensive training provided.
Opportunity to help shape a new venue and team from the ground up.
Stable, growing organisation with multiple locations and online operations.
Career progression opportunities as the business expands.
Note: Duties may evolve as the business grows.
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