Job Title:
Medical Equipment Service Specialist
Job Description:
The primary function of this role is to provide on-site and workshop installation, service, maintenance, validation, upgrade, calibration, and repair of complex equipment and systems.
Key aspects include dealing directly with device operators, their managers, manufacturers' technical departments, and sales teams. You will be responsible for investigating faults and approving documentation certifying correct functioning of devices and systems.
Application support and customer operational and maintenance training are crucial elements of the job.
This role serves as a liaison with customers on administrative and technical matters for assigned projects.
This position reports directly to the Engineering Manager.
Duties and Responsibilities:
* Fault finding, service, and repair of Medical, Lab, and Life Science Equipment
* Organising and scheduling service calls
* Updating IT service and repair system
* Requisitioning spare parts with the procurement team
* Attending training courses and refresher training as required (mostly abroad)
* Review of process and equipment maintenance documentation and SOPs as necessary
* Carry out activities in compliance with company, EHS, and regulatory requirements
* Participate in Cross-Functional teams as necessary
* Ensure compliance with all quality, health, safety, company, and customer site regulations
* Work according to Work Instructions, Safe Working Practices, and Method Statements ensuring relevant paperwork is completed in an accurate timely manner
* Attend internal and external training courses
* Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
* Conduct scheduled Preventative Maintenance visits
* Provide troubleshooting and repair support for customers and other field service personnel including out-of-hours telephone support
* Travel often on short notice to customer sites to resolve problems or support other field service personnel
* Complete and submit field service reports
* Provide training for customers and users on system maintenance
Working Hours:
* Overnight customer visits may be required
* On-call/out-of-hours cover 24/7 after 6/12 months training
* Occasional extended working hours and travel to customer sites
Experience:
* 1-2 years working with Medical and Life Sciences Equipment ideal
* University degree desirable or equivalent experience in electronic and mechanical system troubleshooting
* Hands-on technical experience installing, troubleshooting, repairing, and calibrating complex equipment
* Full clean driver's license