Job Overview
Key Responsibilities: Coordinate operational and administrative processes related to customer orders, generate reports on customer success and satisfaction.
* Evaluate and manage order processing systems for effective execution, ensuring data accuracy in internal records.
* Organize and coordinate customer orders efficiently while adhering to compliance guidelines and service standards.
* Cultivate customer relationships through exceptional communication, addressing their concerns via phone calls and emails.
* Collaborate with stakeholders to develop customer service strategies, focusing on timely delivery, sales forecasting, and overall performance metrics.
Essential Skills and Qualifications
* Customer Service: Deliver high-quality customer service experiences to meet or exceed expectations.
* Crm Systems: Proven expertise in CRM software and processes is necessary for this role.
* Microsoft Office: Proficiency in Microsoft Office applications, particularly Excel, is required.
* Business Acumen: Hold a 3rd-level degree in data-related or business support/business finance field.