Job Title: Digital Content Security Specialist
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About the Role:
We are seeking a highly skilled and motivated Digital Content Security Specialist to join our team. As a key member of our team, you will play a critical role in ensuring the quality and safety of online content.
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Key Responsibilities:
* Investigate and resolve reported issues, including account support requests and potentially abusive content.
* Enforce community standards by monitoring and addressing reports of abuse.
* Stay up-to-date on products and community standards.
* Leverage market-specific knowledge to propose scalable solutions for community support.
* Analyse data to identify trends and improve user experiences.
* Evaluate issues outside company policy and escalate when necessary.
* Identify inefficiencies in workflows and recommend improvements.
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Skills & Competencies:
* Strong resilience to work in a fast-paced environment.
* Excellent interpersonal, verbal, and written communication skills, with a high degree of empathy.
* Adaptability and a positive approach to challenges.
* Decision-making, problem-solving, and teamwork abilities.
* Effective time management and prioritization skills.
* Consistent performance in meeting Key Performance Indicators (KPIs).
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Language Requirements:
* Fluency in one of the following languages: Albanian, Arabic (Iraqi), French, German, Hebrew, Russian, or Somali (oral and written).
* Advanced English proficiency (minimum B2 level).
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Contract Details:
Type: Full-time, permanent
Location: Dublin 18, Sandyford (on-site only; remote work is not available)
Working Hours: Choose between Day Shift: 9:00 AM – 5:30 PM Evening Shift: 6:00 PM – 2:00 AM Monday to Friday (occasional weekends/bank holidays)
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Compensation & Benefits:
* Base salary: €29,700/year
* Evening shift uplift: +25% for late hours (approx. €33,000/year)
* €12/day travel allowance (before tax) for evening shifts
* Quarterly performance-based bonus (10%)
* Private healthcare and pension contributions
* 25 days of annual leave
* Extensive training programs and access to wellness initiatives
* Tax Saver and Bike-to-Work schemes
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Why Work with Us?
* Opportunities for career progression into roles like Quality Auditor, Trainer, or Team Lead.
* Fixed working schedules with no rotations.
* Comprehensive training provided—no prior experience required.
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