Claims Motor Damage Manager
About Allianz
Allianz is a trusted insurance company, serving over 800,000 customers in Ireland for over 100 years. Our success is driven by our 700+ employees in Allianz Ireland. We offer flexibility and support to help you excel, with a hybrid working model based in Elm Park, Dublin 4. Proudly recognized as a Great Place to Work, we won the Super Large Category in the 2025 Awards and are one of Ireland's Best Workplaces for Women and Health & Wellbeing.
The Opportunity
We are looking for a Team Manager to lead the Motor Damage Team, a vital part of our business that provides expert advice and support to our customers when they need us most. You will manage a dedicated team, offering tailored solutions and proactive assistance for complex claims. As the Motor Damage Manager, you'll report into and collaborate with the Senior Damage Manager and other Claims Managers to identify trends and drive innovations that enhance the customer journey. You should be passionate about team culture and skill development, motivated to lead your team to excel.
Key Responsibilities
* Manage team workload to consistently meet quality and service metrics.
* Develop performance and development plans, support talent and succession planning, and empower the team to identify operational and process improvements.
* Collaborate with Claims leadership to implement efficiencies aligned with the Allianz Customer Model.
* Implement vendor contracts and monitor service delivery against KPIs.
* Monitor ALAE spend, sharing insights with relevant teams.
* Ensure compliance with CPC in claims handling and support staff through MCC qualification.
* Oversee claims quality assurance with operational support.
* Utilize robotics and AI to enhance the Claims experience.
* Supervise the Complaints Management process and coordinate formal responses.
* Represent Allianz in external forums, aligning with best practices.
Key Requirements / Skills & Experience
Essential: Minimum 3 years' claims handling experience, ideally within Damage claims; Minimum 2 years' leadership experience; CIP, Dip CII, Grandfathered or ACII qualification; Proven track record of Customer Service delivery against relevant targets.
Desirable: Excellent presentation skills; Demonstrable coaching/ development skills; Familiarity with the local regulatory context and requirements.
What you can expect from us
Generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, travel benefits, and a well-connected location with onsite staff parking and provided lunches.
Note: This is a hybrid remote/in-office role.
This role is regulated by the Central Bank of Ireland and is subject to Minimum Competency Code (“MCC”). Appointment will be contingent upon meeting these requirements.
Join us at Allianz, where we value diversity and inclusion, and are committed to being an equal opportunity employer. We encourage applications from all backgrounds and characteristics.
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