Overview
Fraud Project Manager, Risk Operations role at Stripe.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business.
Responsibilities
* Analyze high risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
* Lead root cause analyses to identify gaps in current systems, policies and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders
* Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network
* Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks
* Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
* Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes
Qualifications
Minimum Requirements
* 3+ years of experience conducting complex investigations
* 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders
* Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges
* Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements
* User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset
* Excellent written and verbal communication skills in both English
* Ability to travel to vendor locations for up to 10% of the year
Preferred Qualifications
* Experience in payments, e-commerce, social media, or fintech, mitigating digital/card-not-present fraud
* Experience investigating and mitigating card testing and account takeover attacks
* Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows
* Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations
In-office expectations
Office-assigned Stripes in most locations are currently expected to spend at least 50% of the time in their local office or with users. This may vary by role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Some teams have greater in-office attendance requirements to support users and workflows, which the hiring manager will discuss. This approach helps balance in-person collaboration with flexibility where possible.
Pay and benefits
The annual salary range for this role in the primary location is €60,300 - €90,500. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, including sales commissions/sales bonuses and base salary. This range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on factors such as experience, qualifications, and location. Applicants not in the primary location may request the salary range for their location during the interview process.
Specific benefits and compensation details vary by location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Software Development, Financial Services, and Technology, Information and Internet
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