About NVDA family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We've established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers' vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.Role SummaryThe Customer Experience Manager will be responsible for overseeing all customer-related services from vehicle receipt to delivery, ensuring customer satisfaction, and managing a dedicated team. This role requires a customer-first mindset, strategic thinking, and strong communication skills. The manager will also be responsible for understanding industry trends, cultivating a customer-focused culture, and collaborating with internal departments to enhance the overall customer experience.Pay & BenefitsCompetitive Salary + BonusPension SchemeStaff Purchase Schemes: Tyres and ToolsEmployee Assistance ProgrammeDiscounted Gym MembershipBike to WorkKey ResponsibilitiesCoordinating and setting up all customer-related services from initial vehicle receipt to deliveryCollaborating closely with customers to capture their requirements and ensure ongoing satisfactionManaging and developing a team of dedicated professionals within the Customer Experience TeamMaintaining an excellent working knowledge of the industry, understanding trends, and anticipating future changesCultivating a customer-focused culture and mindset within the team to enhance the overall customer experienceWorking collaboratively with team members and internal departments to deliver on customer requirementsConducting root cause analysis to address performance and failure issues promptlyKeeping key stakeholders informed across relevant project activitiesAssisting in maintaining and improving the customer and vehicle journey through NVD's supply chain, with support from all business units within NVDHandling customer account queries efficiently and professionallyConducting customer meetings as required and providing associated reportingQualifications And ExperienceProven track record in account management, customer service, or operations, preferably within the automotive industry but not essentialEssential previous experience in a managerial or supervisory role, with people management responsibilitiesExceptional communication and interpersonal skills to build rapport with clients and internal stakeholdersA customer-first mindset with the ability to influence colleagues towards the same ethosStrategic thinking abilities coupled with proactive and innovative problem-solving approachesProficiency in Microsoft Office suite and CRM softwareStrong attention to detail, organisational skills, and time management abilitiesBachelor's degree in Business Administration, Marketing, or a related field is preferredResults-oriented mindset with a history of meeting or exceeding targets and KPIsWillingness to travel occasionally for client meetingsEqual Opportunities StatementNational Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.