Global Program Manager
Location: Ballina, Hybrid
Role Summary:
The Global Program Manager will function as a strategic, client-facing, results-driven and innovative operations leader.
This is a great opportunity to work with international teams and with a leading global customer.
Suitable candidates will have excellent interpersonal skills and business-planning skills.
This role involves leading and managing one or multiple global programs, working with highly skilled teams. The ideal candidate will be business-minded with a strong understanding of web and online media.
Key Responsibilities:
* Manage and support the operational activities of assigned programs.
* Ensure timely, high-quality service delivery within budget and according to program goals.
* Oversee scheduling, risk management, productivity, finances, and resource allocation at the program level.
* Communicate effectively with customer teams and manage regular program reviews, including quarterly business reviews.
* Consistently drive excellent Customer experience and service.
* Manage program schedules and changes, addressing customer support requests proactively.
* Monitor team productivity, performance and quality, providing support as needed to the Program Management Team.
* Manage production issues to resolution and communicate quality, delivery, or customer satisfaction issues.
* Create and maintain weekly status reports and program dashboards.
* Support program budget management, profitability, and reporting to all levels of management.
* Collaborate with PMO leaders to define strategic program objectives.
* Ensure customer satisfaction through quality service, capacity management, and value delivery.
* Quality: To ensure quality, facilitate a timely and effective alignment between customer quality expectations and operational capabilities by conducting regular reviews and implementing feedback with all stakeholders.
* Capacity: Report to the customer on global delivery status, encompassing operational capacity, productivity, and capability. Manage and resolve any emerging differences between customer expectations and operational delivery in a timely and effective manner.
* Value: Communicate the value provided to the customer by all delivered services. Align all innovations and new initiatives with the customer's present and future expectations.
* Participate in customer meetings and communicate targets to delivery teams.
* Support internal functions to ensure resource allocation for program needs.
* Manage program dependencies and interfaces.
* Initiate interventions to address gaps or issues.
* Report program progress regularly to management.
Educational Requirements:
* 3rd level qualification in Business, Computer Science, Engineering, or a related field.
Primary Requirements:
* 3-5 years of experience managing global or large-scale programs.
* People management experience.
* Experience working in a corporate environment with professional work ethics.
* Passion about our customers, our technology and our people.
* Proven ability and experience in innovating, including new services and initiatives in line with the Customer’s present and future expectations.
* Effective program leadership and communication skills.
* Ability to manage multiple projects at the same time in a fast-paced environment.
* Ability to build a cohesive internal “one team” community.
* Knowledge of program planning, monitoring, and control techniques.
* Familiarity with project management approaches (e.g., PRINCE2, PMI).
* Strong communication skills (verbal and written).
* Understanding of budgeting and resource allocation.
* Analytical skills and ability to derive insights from data.
* Ability to use metrics to manage programs and measure success.
* Seniority and credibility to advise program teams.
* A consistent, "can do" attitude, and ability to act quickly to rally organizations around a common vision.
* Problem-solving and proactive issue management skills.
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