The Role
OVERVIEW The Social Content & Community Manager is responsible for delivering best-in-class community management across client brands, ensuring they are consistently present, responsive and culturally relevant within social environments. Sitting at the frontline of how brands show up day to day, this role combines real-time social listening, audience engagement and content execution. It requires a strong understanding of platform behaviours, cultural trends and tone of voice, alongside the ability to make informed decisions on when and how a brand should participate. At Core, social content and community is not viewed as a reactive or support function. It is a strategic discipline that informs creative output, shapes brand behaviour and contributes directly to performance. The Community Manager plays a key role in translating live conversation and audience behaviour into actionable insight, content opportunities and meaningful engagement. Working closely with strategy, creative and performance teams, this role ensures that community activity is fully integrated into wider campaign delivery. It is not limited to managing interactions, but extends to influencing what brands say, how they show up in culture and how they build relevance with their audiences. This role offers the opportunity to work across a range of high-profile brands, shaping their presence in real time and contributing to a more connected, insight-led social offering. Success in the role is defined by the ability to balance responsiveness with strategic thinking — delivering strong day-to-day execution while also driving continuous improvement in how brands engage, create and perform on social.
Responsibilities
CREATES THE FUTURE
Interpret social and cultural signals to identify emerging trends, opportunities and potential risks
Translate real-time observations into actionable insights that inform content and strategic direction
Create and publish social-first, platform-native content across TikTok, Instagram, Facebook and other channels
Contribute to reactive content opportunities, supporting brands to show up in a timely and relevant way
Support the evolution of how brands engage in culture through informed, insight-led participation
CONNECTS WITH AUDIENCES / CLIENTS
Maintain an active and consistent presence across brand channels, monitoring comments, messages, mentions and wider conversations
Manage day-to-day community engagement, ensuring all responses are timely, relevant and aligned to brand tone of voice
Apply sound judgement to determine when to engage, escape or step back in public interactions
Develop a strong understanding of platform behaviours and audience expectations to guide engagement
Contribute to captions, responses and content formats, ensuring consistency and quality of brand output
MANAGES THE BUSINESS
Track engagement levels, interaction quality and audience behaviour to assess performance
Deliver weekly and monthly social listening and community reports, highlighting key insights and learnings
Identify performance trends and areas for improvement, feeding learnings into future activityEnsure all community activity aligns with campaign objectives and broader business goals
Maintain high levels of accuracy, organization and attention to detail across all outputs
INSPIRES THE TEAM
Work closely with social strategists, creatives, videographers and performance teams to deliver integrated activity
Contribute to the integration of community insights into content planning and campaign development
Communicate clearly with internal teams on live activity, risks and opportunities
Support a collaborative, responsive and high-performing team culture
Share learnings and observations to strengthen overall team capability and output
Your profile
Experience
1–3 years’ experience in community management and/or social content creation, within an agency, freelance or brand environment
Proven experience managing live social channels and engaging directly with audiences
Strong understanding of major platforms including TikTok, Instagram and Facebook, with awareness of emerging platforms and online communities
Experience creating lo‑fi, social-first content, with working knowledge of editing tools such as CapCut considered an advantage
Person Specification
Excellent written communication skills, with the ability to adapt tone of voice across multiple brands
Strong cultural awareness and an instinctive understanding of social behaviour and trends
Confident decision‑maker, capable of making sound judgement calls in real-time
Highly organised with the ability to manage multiple conversations and priorities simultaneously
Comfortable working at pace across reactive and planned activity
Detail-oriented, ensuring accuracy and consistency across all interactions
Strong collaborator, with the ability to work effectively across cross‑functional teams
Curious, proactive and motivated to continuously improve how brands engage with audiences
Why us?
What’s in it for you?
Work your way – enjoy flexible, hybrid working that fits around your life
Never stop growing – 24/7 access to LinkedIn Learning, plus clear career progression and mentoring support
Variety that excites – collaborate with an incredible mix of clients across sport, retail, food & drink, alcohol, insurance, banking and more
Grow with us – real opportunities to develop and progress within the business
Time to recharge – 21 days annual leave, your birthday off, Christmas closure days, and early finishes on bank holiday Fridays
Balance matters – a culture that genuinely supports work–life balance
People-first perks – employee referral programme and family‑focused benefits, including paid maternity & paternity leave, fertility support, pregnancy loss leave, and a maternity phase‑back programme
Your wellbeing, covered – access to mental health and wellbeing programmes, plus paid health insurance for you and your dependents under 18
Plan for the future – professional financial advice, contributory pension, and life assurance
Be part of something bigger – join our D&I, CSR, Green, Social or Great Place to Work committees and even earn an extra day’s leave for making an impact
And plenty more along the way…
Salary Range
€32,000-€38,000 DOE
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