Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in Serving Ireland’s Shoppers a Little Better Every Day. We aim to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable. Tesco Ireland is dedicated to developing individual talents and supporting professional growth, valuing people with strong leadership skills and an entrepreneurial mindset.
The Role
Tesco Ireland is seeking a Line Manager responsible for supporting and leading a department and team to deliver the best shopping experience for our customers. Reporting to the Deputy Manager, this role ensures we serve Ireland's shoppers a little better every day.
* Create an inspiring and welcoming environment for colleagues and customers
* Be responsible for the store when the Store Manager/Deputy Manager are absent
* Ensure team members are fully trained and validated in their roles
* Foster two-way communication and a culture of trust
* Coach and manage colleagues to meet daily priorities and deliver excellent customer service
* Review reports and systems to implement improvements for customers and colleagues
* Drive a culture of zero food waste by managing date codes and food safety
* Recruit passionate colleagues who are dedicated to customer service
* Understand and deliver cleaning specifications through leadership and example
* Manage stock control, warehouse layout, and routines for first-time accuracy
* Address pricing discrepancies, refunds, and labeling routines to ensure correct charges
* Oversee front-end operations to prevent customer queues
* Recognize and provide feedback on excellent service and address poor service
Candidate Profile
For the ‘Line Manager’ role, you should demonstrate:
* Passion for delivering the right experience for customers and colleagues
* Adaptability and agility in thinking
* Ability to deliver key objectives in a fast-paced environment
* Being the go-to person for departmental queries
* Experience shaping and influencing at senior levels
* Previous retail experience in a similar role (preferred)
Our Vision and Commitment
At Tesco, our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities, and planet a little better every day”. We act responsibly and sustainably, supporting communities through initiatives like the Tesco Community Fund, partnerships with Children’s Health Foundation, FoodCloud, and our Stronger Starts programme. To date, we have supported over 21,000 community groups, raised €7.5 million for medical equipment, and provided nearly 15 million meals to those in food insecurity.
Since entering the Irish market in 1997, Tesco operates 163 stores nationwide, employing over 13,000 people and supporting approximately 45,000 jobs. We partner with over 500 Irish suppliers, most of whom are small or medium enterprises, supporting around 13,000 farming families. Tesco is the largest buyer of Irish food and drink globally, purchasing €1.6 billion annually—more than any other country in the EU, including the USA.
We are proud of our inclusive culture, where everyone feels able to be themselves. We value diversity and the opportunities it brings, and we are committed to supporting our colleagues' well-being and flexibility. If you wish to discuss flexible working options or need accessibility support, please visit http://roi.tesco-careers.com/accessibility/.
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