Scope:
* Follows established procedures on routine work
* Requires detailed instructions
Your Daily Roles and Responsibilities:
* Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling
* Ensure client users access to equipment in good working order
* Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
* Work cooperatively with on-site teammates, as assignment requires
* Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
* Deploy and recover laptop and desktop images
* Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
* Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
* Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
* Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
* Timely responses to IT questions from client users employees
* Manage occasionally demanding and stressed client users
* Contribute to large scale global projects as needed
* Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
* High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
* Excellent client-facing written and verbal communications skills
* Proficiency in English
* Utilize excellent customer service skills and exceed customers' expectations
* Ability to work with a large team with minimal supervision
* Capable of providing a timely and outstanding user experience
* Ability to handle daily customer service demands
* Present a professional and helpful demeanor to clients
* Basic Inventory or IT knowledge
* Ability to excel in a fast-paced sometimes stressful work environment
* Ability to make sound decisions when faced with competing priorities
* Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:
* Past business operations exposure
* Some customer experience background or familiarity
Physical Demand & Work Environment:
* Must be available on-site at shift hours, in conjunction with client's working hours
* Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Ability to work in "warehouse" environment that is sometimes
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
* Ability to handle varying degrees of noise, temperature and air quality
* Able to handle frequent work interruptions
* Ability to flexibly address work assignments and manage tasks
* Self-motivated
* Completion of job assignments without direct supervision
* Completion of applications and assignments within the timeframes allowed
* Extended work hours may include required weekends and evenings