We believe individual contributions drive our success. We hire diverse teams that respect various voices, identities, backgrounds, experiences, and perspectives.
This enables our employees to bring their unique selves to work and be proud of doing so.
Our differences will continue to revolutionize the way we serve our customers.
About SiteMinder
Since 2006, we've been innovating a world-leading hotel commerce platform.
Our platform helps accommodation owners find and book more guests online - quickly and simply.
We've assisted everyone from boutique hotels to big chains, enabling travellers to book various types of properties.
Today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries.
Each year, our technology processes over 125 million reservations.
Customer Onboarding Specialist Role
This is a hybrid role requiring regular commuting to our offices in Galway, Ireland.
You'll provide software training to our hotel customers across Europe via screenshare, chat, and phone.
You'll use an engaging and informative style to ensure our customers learn how to use our products and benefit from all its features.
We provide product and internal software training, and pair you with a seasoned buddy for mock training before customer training begins.
We require a fantastic attitude and passion for providing a positive customer experience.
Key Responsibilities:
* Qualify customer requirements, identify set up needs, and prepare them for core product implementation.
* Deliver high-standard customer training on chosen SiteMinder products via digital communication platforms.
* Clearly communicate SiteMinder procedures to customers to ensure ongoing satisfaction with our customer service.
* Take ownership of customer problems and seek to resolve any issues.
* Drive customer projects forward, meeting objectives.
Your Qualifications:
* Fluent Language Skills: English and Spanish.
* Proven customer service experience with a passion for providing premium customer experiences.
* Tech-savvy with a sound knowledge of technology.
* Worked towards targets and are goal-oriented.
* Always think about the customer experience.
* Experience in hotel industry admin roles, hotel digital marketing or in a SaaS company is beneficial.
Perks & Benefits
- Equity packages for your involvement in SiteMinder's journey.
- Hybrid working model (in-office & from home).
- Mental health and well-being initiatives.
- Generous parental leave policy.
- Paid birthday, study, and volunteering leave every year.
- Sponsored social clubs, team events, and celebrations.
- Employee Resource Groups (ERG) to help you connect and get involved.