Part-Time Administrative Support Officer
Location: Moycullen, Co. Galway
Hours: Part-time (flexible)
Reports to: Operations Manager
About Advance Science
At Advance Science, we are the team behind HiveAlive, a global leader in honeybee feed supplements, and Nuasan, a natural body care brand designed for active lifestyles. We're a small but ambitious Irish company with products sold internationally in over 40 countries.
We're passionate about innovation, collaboration and supporting each other. We believe in creating a workplace where everyone feels valued, where ideas are welcomed and where we celebrate both the big wins and the small daily successes. Joining Advance Science means being part of a friendly, close-knit team where you can make a real impact and enjoy what you do.
About the Role
We are seeking a proactive and organised Administrative Support Officer to join our team on a part-time basis. This role is central to supporting our Sales and Quality teams, while also keeping our office running smoothly. The ideal candidate will be someone who enjoys variety in their work, can multitask with ease and takes pride in being a reliable support to the team.
The role might be of interest to candidates re-entering the workplace after a break.
Key Responsibilities
* Team Support
* Provide administrative support to the Sales and Quality teams.
* Assist with customer queries, complaints and general customer care.
* Help with invoicing and order processing.
* Office Administration
* Manage office supplies and consumables, ensuring stock levels are maintained.
* Organise shipments, packages, and courier arrangements.
* Keep records, files and systems up to date.
* Customer & Sales Support and Reporting
* Respond to customer emails and phone calls in a professional and timely manner. Recording trends and reporting customer service KPI's.
* Support sales reporting, order tracking and follow-ups where needed.
* Assist with documentation required by the Quality team (e.g. certificates, reports, compliance paperwork).
About You
* A self-starter who is organised, reliable, and adaptable with a positive attitude. Passionate about Customer Service and maintaining strong Customer relationships.
* Strong communication skills, both written and oral.
* A 3rd level qualification would be an advantage
* Systems Literate, proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google (mail, calendar and google sheets). Experience with Power BI not essential but would be a distinct advantage.
* Previous experience in administration, customer service or office support is an advantage. Management and reporting of KPI's not essential but would be an advantage,
* Comfortable handling multiple tasks and prioritising effectively.
* Some previous experience in a Multinational environment would be an advantage.
* Continuous improvement oriented and a process driven individual.
* Happy to get stuck in and support the wider team wherever needed.
What We Offer
* Part-time hours with flexibility to suit the right candidate.
* The chance to be part of an innovative Irish company with global reach.
* A supportive and collaborative work environment where your contribution really matters.
* Varied and interesting responsibilities across sales, quality and general operations.
* Training and development opportunities to help you grow.
Job Type: Part-time
Expected hours: 20 per week
Benefits:
* Flexitime
* On-site parking
Education:
* Bachelor's (required)
Work Location: In person