GET TO KNOW US
At French Connection, our mission is to offer a premium high street experience to all, ensuring the customer is at the heart of everything we do.
KNOW THE ROLE
French Connection Concession in our Arnotts store is currently looking for a sales advisor to join their team on a part-time basis.
Duties and Responsibilities:
* Ensure that customer service is your number one priority and always put the customer needs first
* Consistently deliver a premium level of customer service to all customers
* Use your product knowledge and your variety of selling techniques (i.e., fit, sizing, fabric content, ranges, etc.) to fulfill the customer's needs
* Meet individual and store sales targets by maximizing sales at every opportunity through the use of ATV, link selling, and add-on opportunities
* Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible
Commercial
* Have an awareness of store and company best sellers to increase sales opportunities
* Read and have an awareness of the weekly Bulletin to improve business understanding
* Maintain maximum stock availability through effective use of replenishment
* Actively participate in, and support, company incentives and competitions to increase sales (e.g., Top Sellers Club)
* Have an awareness of competitor activity and feedback any suggestions to the management team accordingly
People
* Welcome everyone entering the store with a friendly and warm open approach
* Welcome new team members, ensuring they are welcomed and supported in your store
* Act as a team player and identify when somebody in the team needs support
* Remain calm, professional, and focused, acting as a brand ambassador at all times
* Remain open-minded and responsive to the views of others, demonstrating active listening skills and using appropriate language
* Tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner, using the help of management if required
Operations
* Ensure the store is a safe working environment by adhering to company H&S guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers, and emergency evacuation plan
* Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy
KNOW WHAT WE'RE LOOKING FOR
* Strong leadership skills
* Customer service skills
* Passionate
* Ability to motivate others
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places to socialize, discover, learn, and be inspired, enriching local communities.
We are Curators: Our unique range of products and services are key to the excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, making our customers' lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused, aiming to cultivate retail environments that are conscious, considerate, and commercial.
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