Drive Branch Success
The ideal candidate will spearhead a team of insurance professionals, overseeing the strategic growth and development of our retail branches. With a focus on customer-centricity and community engagement, this leader will foster a high-performing team culture.
Key Responsibilities:
* Strategic Growth: Develop and implement localized strategies to boost branch profitability and market share.
* Operational Efficiency: Maximize resource utilization across footfall, inbound/outbound telephony, and fulfillment activities.
* Customer Convenience: Champion customer-first convenience through simplification and self-service while maintaining a personal and community-focused approach.
* Customer Engagement: Engage with customers through tailored, omni-channel communication aligned to customer profiles.
* Relationship Building: Build trusted relationships through proactive business, community, and affinity engagement.
* Staff Performance: Manage staff performance in line with HR policies, fostering a high-performing retail team.
* Compliance: Ensure full compliance with regulatory, legislative, and governance requirements, including cash handling and expense procedures.
* Cross-Functional Collaboration: Contribute to cross-functional projects as needed.
* Market Insights: Analyze local market data to identify trends and provide insights for strategic decisions.