Head Concierge – The Merrion, Dublin
The Merrion, one of Dublin's finest luxury hotels, is recruiting an experienced Head Concierge. Reporting to the Director of Guest Relations, this full‑time permanent role is based onsite, 39 hours per week. The Head Concierge will assist in planning, coordinating, and directing the operations of the Concierge department, ensuring that all guests receive the highest level of service before, during, and after their stay.
Responsibilities
• Oversee and manage a team comprising Supervisors, Doormen, and Car Valet Parkers.
• Assist the Director of Guest Relations in planning, coordinating, and directing the Concierge department operations.
• Maintain up‑to‑date knowledge of local attractions, events, dining options, and other amenities.
• Actively network and build key contacts within Dublin's hospitality, culture, and events sectors.
Qualifications
• Proven track record in a Concierge role in a 5* hotel.
• Solid working knowledge of the Opera property Management system.
• Hands‑on experience in managing teams.
• Strong working knowledge of the English language, both spoken and written.
• Available to interview in person.
Benefits
* Competitive pay rates
* Free meals on duty
* Free cleaning of company provided uniforms
* €300 bonus for recommending a friend to work at The Merrion
* Travel and bike to work – tax saving schemes, discounted parking in the city
* Health and dental insurance payments
* Contributory pension plan from the day you start work
* Death in service benefit
* Increased holiday entitlement with length of service
* Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
* Employee discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family / friends
* Free employee assistance programme – free professional counselling and support on everything from anxiety to parenting to exam stress – for you and all your family members
Other Information
Shift work and flexibility are required in this position. The Merrion is located opposite Government Buildings in the heart of the city centre. Created from four Georgian townhouses, the 142‑room and suites are arranged around two 18th‑century style gardens.
If you feel this is the role and company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.
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