Deliver On-Site IT Support
You will deliver professional on-site IT support to end users, ensuring seamless operations and minimizing downtime.
Troubleshooting Hardware, Software and Network Issues
You will troubleshoot hardware, software, and network issues in a timely manner, applying technical expertise to resolve problems efficiently.
Supporting Senior Engineers and Escalation
As a Level 2 Service Desk Engineer, you will provide support to senior engineers on projects and escalate complex issues where required.
Monitoring, Managing and Resolving Tickets
You will monitor, manage, and resolve tickets within service level agreements (SLA), maintaining high levels of customer satisfaction.
Maintaining Detailed Documentation
You will maintain detailed documentation and contribute to the knowledge base, ensuring that information is accurate and up-to-date.
Providing Business Application Support
You will provide support for business applications, meeting room technology, and mobile devices, ensuring that they are functioning correctly.
Fostering Strong Client Relationships
You will foster strong client relationships by delivering outstanding customer service and providing exceptional support.
Requirements:
* Prior experience in a Level 2 Service Delivery role
* Excellent communication and interpersonal skills
* Strong skills in Active Directory, Azure, Office 365 Admin, and Windows environments
* Experience working in a dynamic Service Desk atmosphere
Benefits:
This role offers opportunities for career growth and development, as well as a chance to work with a talented team.
Other Information:
The ideal candidate must be eligible to work full-time in Ireland without restriction. We are an equal opportunities employer and welcome applications from diverse candidates.