Role Description
This is a part-time hybrid role for a Customer Service Representative, based in Dublin with some opportunity for remote work. Responsibilities include addressing customer inquiries and concerns, providing excellent customer support, ensuring customer satisfaction, and maintaining a positive customer experience. The role involves engaging with customers across various communication channels, troubleshooting issues, and offering accurate and timely solutions while adhering to company policies.
Qualifications
* Experience in Customer Service, Customer Support, and handling Customer Inquiries
* Focus on improving Customer Satisfaction and enhancing the overall Customer Experience
* Strong communication and interpersonal skills
* Problem-solving abilities and attention to detail
* Familiarity with CRM software and proficiency in basic computer applications
* Ability to work independently and as part of a team
* Prior experience in a similar customer-facing role is preferred