Role Overview
We seek a seasoned hospitality professional to spearhead the delivery of exceptional guest experiences across our retail, tourism and hospitality venue.
The Role
* Lead a team in delivering world-class service at every touchpoint.
* Collaborate with senior leaders to drive performance and strategy.
* Stay ahead of market trends to craft compelling campaigns and promotions.
* Grow sales and profitability through strategic partnerships and initiatives.
* Ensure seamless guest communications, engagement and data capture.
About You
* You have experience working in premium or luxury environments.
* You bring sales knowledge, ideally within retail or hospitality.
* You are naturally inclined towards providing outstanding service and possess cultural awareness.
* You communicate effectively and build strong relationships.
* You are adaptable, resilient and solution-focused.
* You can collaborate across departments and lead a motivated team.
* You have flexibility to work weekends and bank holidays.
* You are fluent in English (additional European languages a plus).