Our company has a rich history, founded by a visionary in sunny San Diego, California.
We have evolved into a global market leader, delivering innovative technology to thousands of customers worldwide.
In this role, you will resolve technical cases created by customers seeking help with unexpected software behaviors or questions about our platform.
A successful candidate will provide exceptional customer experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies.
Understanding our platform and core functionalities is essential, employing diagnostic tools to isolate potential causes. You must diligently manage and resolve challenging issues, coordinating assistance from additional teams when needed.
You play a key role in providing input across business units regarding process improvements due to your unique perspective on technical issues.
Key qualifications and technical skills for success include:
* Experience integrating AI in work processes, decision-making, or problem-solving.
* Customer-facing technical support experience (0-2+ years)
* Ability to troubleshoot complex technical issues
* Basic knowledge of Java/JavaScript code
* Personal commitment to quality and customer service