Role Accountabilities Responsibilities
Sales & Activity Management:
Flexibility to work across all Personal Lines departments securing renewals, processing amendments, cross selling and up selling across all product lines.
Good negotiation and sales skills
Manage renewals, client retention in line with targets and compliance
Ensuring all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, correspondence are completed
Ensuring all files are up to date on Relay
Customer Relationship Management:
Manage clients across depts.
handling renewals, MTA's and queries in relation to Personal Lines products
Take personal responsibility for delivering the highest level of accuracy and quality in your work
Deal with all requests internal / external in a timely and efficient manner
Team Collaboration:
Build great relationships across all teams within Arachas working collaboratively to deliver on team targets and objectives Compliance:
Ensuring all compliance standards are met during all processes
Requirements:
APA Required
CIP preferred
Experience working in a fast-paced environment
Knowledge of Relay an advantage
Excellent organisational skills, ability to prioritise, manage, multi task and execute daily tasks
Excellent communication and interpersonal skills with the ability to deal with internal and external customers
Excellent attention to detail
Ability to solve problems
Ability to work in a dynamic team environment
Be open to change and fast pace environment
Perform ad-hoc duties as required
Person Specification:
Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
The ability to prioritize workloads and adapt to unforeseen events
A good degree of personal organization and a structured approach to time and resource management
Commitment to their own professional development
Working always with the customer first approach in line with Arachas Culture