Job Title: Administrative Support Specialist
Job Summary:
We are seeking an organized and detail-oriented Administrative Support Specialist to join our team. In this role, you will provide administrative support, answer queries, and provide a reception/telephone service.
Key Responsibilities:
1. Administration:
* Provide office support, including answering queries and providing a reception/telephone service
* Maintain accurate and up-to-date records, filing systems, and computerized/paper copy records
* Manage data, including maintaining, correcting, collating, interrogating, validating, and processing data
* Assist in preparing reports as necessary
* Provide required information and support to Service Managers and teams, team members, clients, patients, and the public
* Action all communications in a timely manner
* Undertake any other administrative support and assignments as directed
2. Customer Service:
* Make phone calls to and take phone calls from members of the public
* Use email as a form of communication when required
* Promote and maintain a customer-focused environment
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users/customers and report same to Line Manager
3. Service Delivery and Improvement:
* Handle sensitive and confidential information as per GDPR guidelines
* Actively participate in innovation and support change and improvement initiatives within the service
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate
4. Standards, Policies, Procedures, and Legislation:
* Maintain own knowledge of relevant employer policies, procedures, guidelines, and practices to perform the role effectively
* Have a working knowledge of HIQA Standards as they apply to the role and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
* Support, promote, and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low-carbon, and efficient health service