Role
To serve as the first point of contact for all guests, providing a warm, professional, and efficient welcome. The Receptionist is responsible for managing check-ins, check-outs, guest enquiries, and reservations, while ensuring every guest enjoys a seamless and memorable experience.
Key Responsibilities
* Greet and welcome guests with a friendly, professional manner, ensuring a positive first and last impression.
* Manage check-in and check-out processes accurately, including guest data entry, payment authorisations, and billing.
* Respond promptly to guest enquiries in person, over the phone, and via email, providing accurate information about hotel facilities, restaurant bookings, and local attractions.
* Handle reservations, cancellations, and amendments, ensuring accuracy within the Property Management System (PMS).
* Process payments and manage billing in line with hotel policies, maintaining accuracy and integrity.
* Liaise closely with Housekeeping, Maintenance, and Food & Beverage teams to ensure rooms are ready and guest requests are met.
* Maintain the presentation and organisation of the reception and lobby area.
* Address guest concerns and complaints professionally, ensuring resolution or escalation where necessary.
* Promote and upsell hotel services, dining options, and special offers in line with hotel revenue objectives.
* Conduct thorough handovers between shifts, ensuring smooth communication and accurate record-keeping.
* Maintain confidentiality and uphold data protection standards at all times.
Required Qualifications & Experience
* Minimum of 2 years' experience in a front-desk or reception role within a hotel environment (4-star preferred).
* Fluent English (both written and spoken) is essential.
* Strong communication, interpersonal, and telephone skills.
* Excellent organisational skills with the ability to multitask and perform under pressure.
* Experience using hotel PMS systems (such as Opera, Hotsoft, or equivalent) and MS Office.
* High attention to detail, particularly in billing and guest information accuracy.
* Flexible to work early and late shifts, weekends, and public holidays.
Desirable Attributes
* Previous experience in a 4-star Irish hotel.
* Additional language skills (e.g. French, German, Spanish) to assist international guests.
* Local knowledge of Donegal's attractions and amenities.
* Experience in hospitality upselling or cross-selling.
* Qualification or certification in hospitality, tourism, or front office management.
Working Conditions
* Full-time, shift-based position including weekends and public holidays.
* Role based in the hotel's reception and lobby areas.
* Interaction with guests, colleagues, and management across all departments.
Job Type: Full-time
Benefits:
* On-site parking
Experience:
* Receptionist: 2 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person