Customer Service Representative page is loaded## Customer Service Representativelocations: Dublin Office - George's Quay Housetime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 10, **** (24 days left to apply)job requisition id: J*****# **About the Opportunity**Job Type: PermanentApplication Deadline: 10 April ****Job Description**Title: Customer Service Representative****Department: Client Services****Location: City Centre Dublin, Ireland****Salary: €32,100 plus bonus**Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
**About Fidelity International**With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations.
People are at the core of our business and we support each other and take pride in doing what's right.
**Inside the Client Services team**Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support.
From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
### ### **What you'll do:**Your role and responsibilities include:* Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
* Explaining financial products clearly and guiding customers to helpful tools and information.
* Taking ownership of each interaction, ensuring full resolution.
* Logging and escalating any potential risks, fraud cases, or vulnerable situations.
* Handling complaints constructively, aiming for early resolution.
### ### **What you'll bring:*** Experience in a customer service role, ideally in a corporate environment.
* Excellent phone manner and verbal communication skills.
* An appetite to grow your expertise through continued learning.
* Strong listening skills and a customer-first attitude.
* Comfortable using digital tools and eager to learn new systems.
* A team-oriented approach and a genuine interest in helping others.We're based in George's Quay House, just steps from Grafton Street, the GPO, and Trinity College.
We offer modern, flexible workspaces designed for both focus and connection, as well as an on-site Barista Bar with coffee, fresh pastries, and made-to-order meals.
**A role that offers real rewards:**We offer long-term career stability, a clear development path, and a comprehensive benefits package including:* Pension contributions: 10% employer-funded plus up to 3% matched* Private Medical Insurance: comprehensive cover for you and your family* Cycle to Work & TaxSaver tickets: save on your commute* Gym discounts & wellness support: prioritise your health* Enhanced parental & family leave: support when it matters most* 24/7 Employee Assistance Programme: confidential mental health and wellbeing services* Dynamic working options: hybrid flexibility for home and office balance**Your future starts here:**If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you.
Apply now.
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