About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by staying true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Key Responsibilities
* Responding to investor queries via phone or email.
* Ensure queries are answered in line with department procedures.
* Be a subject matter expert and assist the team with handling complex queries, including escalated cases.
* Ensure your own tasks and responsibilities are completed within the correct time scales.
* Attend and participate in team huddles and team meetings.
* Participate in client visit meetings as required.
* Support the TL in monitoring client specific mailboxes & eGain to ensure all queries are completed within the agreed service level.
* Act as a buddy/mentor to new team members.
* Provide assistance and coaching to new members of the team.
* Act as a point of reference for their queries.
* Support the improvement of quality through procedural reviews and enhancements.
* Monitors and reports on various client queries.
* Makes recommendations to team leader on procedure changes.
* Complete and send out the teams statistics or reports as requested.
* Act as a mentor to all members of the team, providing support and assistance where necessary.
* Fulfil additional, relevant, tasks appropriate to the role and business requirements.
Skill Requirements
* Working knowledge Client & Investor Servicing
* Knowledge of Fund administration and the regulatory environment
* Ability to work to set deadlines
* Microsoft Office Skills i.e, Excel, Word
* Attention to detail and strong accuracy
* Analytical skills are required to research and resolve enquiries
* Good communication skills
About Working at Northern Trust
We offer a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.