Technical Leadership Opportunity
About the Role
We are seeking a seasoned technical leader to drive contact center technology strategy, encompassing agent desktop, routing, outbound dialer, and self-service tools. This is an exceptional opportunity for an individual with advanced knowledge of contact center technology and expertise in driving innovation through technical planning and roadmap delivery.
Primary Responsibilities:
* Oversight of new, existing, or acquired capabilities in the OmniChannel space
* Review of product performance against expectations
* Facilitation of changes to product portfolios to improve competitive position and optimal performance
* Collaboration with internal and external business constituents to determine future capability and feature direction
This role will be responsible for establishing and driving contact center technical strategy, overseeing junior resources, and serving as a primary resource for helping businesses drive enhanced customer engagement, improved service, and operational efficiencies.
Requirements
To succeed in this role, you will need extensive experience in product development, ideally in a customer-facing role, and proficiency in product management methodologies and tools. Additionally, you should be able to analyze complex data and make informed decisions.
Preferred Qualifications:
* Experience with business consulting in the area of technology
* Ability to drive presentations and deliver them to executive-level stakeholders
* Expertise in producing product demos and product information materials
* Strong presence and diplomacy skills
Soft Skills:
* Effective communication, negotiation, and interpersonal skills
We offer a flexible work arrangement and opportunities for career growth and development in a collaborative environment that values diversity and inclusion.
Please note that you must currently be eligible to work and remain indefinitely without any restrictions in the country where you are making an application.