Job Opportunity
* Our organization is seeking a highly skilled Retail Operations Manager to lead the day-to-day activities of our convenience store in Drogheda, Louth. This role offers an exceptional opportunity for a results-driven retail professional with a passion for delivering outstanding customer service, driving sales growth, and leading high-performing teams.
* The ideal candidate will possess at least 3 years of experience in a convenience store, forecourt, or retail management position, demonstrating a proven track record of achieving sales targets and delivering strong store performance.
* The Retail Operations Manager will be responsible for overseeing the smooth and efficient operation of the convenience store, leading, training, and motivating the store team to achieve sales targets and key performance indicators (KPIs), managing stock control, ordering, and merchandising to maximize availability and presentation, ensuring high standards of customer service at all times, and adhering to health, safety, and food hygiene regulations.
* The successful candidate will also monitor financial performance, control costs effectively, drive promotional activity and seasonal campaigns to increase footfall and sales, handle customer inquiries, and resolve issues in a professional and timely manner.
* Key responsibilities include:
o Developing and implementing strategies to drive sales growth and improve customer satisfaction.
o Leading and managing a high-performing team to achieve sales targets and KPIs.
o Managing stock control, ordering, and merchandising to maximize availability and presentation.
o Ensuring high standards of customer service at all times.
o Monitoring financial performance and controlling costs effectively.
o Driving promotional activity and seasonal campaigns to increase footfall and sales.
o Handling customer inquiries and resolving issues in a professional and timely manner.