OverviewYOUR IMPACT As a Lead Site Reliability Engineer - Cloud Infrastructure you will play a key part in ensuring the reliability, scalability, and performance of OpenText cloud-based systems to our global customers and by doing so you will contribute to our mission to be the best Information Management company in the world.What the Role OffersAutomation and Infrastructure Management: Using hyperscaler services and DevOps tools (e.g. IaC) to design, deploy/automate deployment, scale and support the cloud infrastructure for OpenText applications; Managing backlog of cloud design and deployment requests as well as service requestsSystem Monitoring and Incident Response: Monitoring systems to track performance metrics; analyzing and resolving issues on multi-vendor cloud infrastructure; responding swiftly to minimize downtimePerformance Optimization: Continuously analyzing the system performance, identifying bottlenecks and helping to optimize cloud applications to reduce cost as well as to maximize utilization and efficiencyCapacity Planning and Scaling: Optimizing cloud resources, databases, and network configurations by working effectively with IT, Architecture, and Engineering and cross-functional teams on cloud-related infrastructure projects; Developing OpenText cloud standards and high-level architecture designsReliability Engineering Best Practices: Maintaining high system reliability by creating documentation, product reviews, cloud related based content, learning programs and providing technical leadership& trainingWhat You Need to SucceedAt least 5 years of professional experience in a similar roleProficiency in CI/CD tools (e.g. CodeBuild, CodePipeline, StepFunctions, CodeCommit), IaC tools (e.g. Terraform, Packer, AWS CloudFormation), scripting languages (e.g. Python, YAML, JSON, BASH, PowerShell)Familiarity with monitoring and troubleshooting techniques (e.g. CloudTrail, Security Hub, GuardDuty, Config); analysis and troubleshooting skills, including for IAM access issuesHands-on experience in optimizing cloud performance, cost, utilization, and efficiency through capacity planning and auto-scaling infrastructureExpertise in cloud hyperscaler compute, storage, and networking (AWS or GCP or Azure); experience with Kubernetes (e.g. AKS, EKS, GKE) and hyperscaler project/account/subscription creation; experience in designing and operating platforms for off-the-shelf softwareExperience with Service Control Policies, Control Tower, and Customizations for Control Tower (CfCT)ONE LAST THING: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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