Accounts Receivable & Collections Specialist
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next‑generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start‑ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self‑reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The AR & Collection Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Additional responsibilities will include payment posting, prepare and maintain collections analysis. This position will report to the Accounts Receivable Collections Manager.
Essential Duties and Responsibilities
* Review and manage assigned accounts and all applicable collection reports.
* Resolving client billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
* Identify issues attributing to account delinquency and discuss them with management.
* Provide timely follow‑up on payment arrangements.
* Provide current statement and past‑due invoice copies to clients to encourage payment of delinquent accounts.
* Ensure that client contact information remains accurate in D365.
* Apply customer payments daily.
* Monitor and adjust related information in D365 to ensure accurate revenue reporting and billing.
* Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
* All other duties as assigned.
Expectations of the Job
* Travel: not necessary
* Hours: 40 hours per week, 5 days of the week
Qualifications
Minimum Knowledge, Skills and Abilities
* Education – Accounting or Finance Associate Degree or equivalent.
* Experience and/or Training – Minimum of 3‑7 years of experience in a finance or accounting department. Familiar with revenue recognition concepts. Great communication skills both oral and written. Must thrive in a team player environment.
* Technology/Equipment – Proficient in Excel, Word, Outlook. Hands‑on knowledge of accounting software.
Preferred Qualifications
* Experience and/or Training – Accounting or Finance Bachelor’s Degree.
* Technology/Equipment – Prior experience with D365.
Our Cultural Beliefs
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
Equal Opportunity Employer
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
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