Job Title: Technical Team Lead
Sustainability is at the forefront of our operations, and we're committed to delivering technology solutions that facilitate a carbon neutral future.
Job Description
The Technical Team Lead will be responsible for leading a team of customer support technicians to deliver high-quality technical assistance and support to customers. This role requires a blend of technical expertise, leadership skills, and excellent customer service capabilities to ensure timely and effective resolution of customer issues while maintaining team productivity and morale.
Required Skills and Qualifications
* Troubleshooting and Problem-Solving Skills: Strong ability to analyze complex technical issues and provide effective solutions.
* Customer Support Software: Proficiency with customer support software, ticketing systems, CRM tools, knowledge management systems, and remote support tools.
* Leadership and Team Management: Excellent leadership and team management abilities, with experience in coaching and mentoring teams.
* Communication Skills: Strong communication skills, both verbal and written, with the ability to communicate effectively with customers and stakeholders.
* Customer-Centric Mindset: A customer-centric mindset with a focus on delivering excellent service and ensuring customer satisfaction.
Benefits
As a member of our team, you can expect:
* A dynamic and collaborative work environment that fosters openness, collaboration, and creativity.
* Opportunities for growth and development, with training and development programs to enhance your technical and soft skills.
* A competitive salary and benefits package.
* Recognition and rewards for outstanding performance.
Others
This role offers the opportunity to make a real impact and contribute to the success of our organization. If you are a motivated and results-driven individual with a passion for customer support, we encourage you to apply.