Sales Order Management Administrator
About Us
PPL Biomechanics is Ireland's leading provider of custom orthotic devices. Based in Cork and operating since 1993, we supply private and public healthcare providers across the country. As an Irish-owned SME, we pride ourselves on a collaborative, low-turnover workplace that values long-term growth and continuous improvement.
We are seeking a detail-oriented Sales Order Management Administrator to join our team. This is not a sales support or call-centre role — it is a precision-based position overseeing purchase order validation and documentation control for public and private orders.
This role is responsible for the accurate control, processing and tracking of orders from public and private healthcare procurement teams, ensuring every purchase order aligns with quotations, pricing, and regulatory requirements. It is a structured, precision-based position suited to someone who values process, accuracy and consistency in a regulated healthcare environment.
Key Responsibilities
* Process and validate sales and purchase orders received via email, phone and external SAP systems, ensuring 100% accuracy within the Intact Xline ERP system.
* Verify that each order matches the quotation, pricing, product codes and regulatory requirements prior to release.
* Liaise by email and phone with healthcare professionals and buyers in the public and private sector when clarification is needed to resolve order discrepancies — this is targeted communication, not call-centre customer service.
* Monitor order status and address documentation holds related to missing POs, pricing discrepancies or regulatory requirements.
* Maintain full documentation integrity to meet audit and medical device regulatory requirements.
* Coordinate with internal teams — Sales, Manufacturing, Accounts and Warehouse — to ensure timely fulfilment and invoicing.
* Escalate and follow through on issues impacting order flow, compliance or payment.
* Contribute to the ongoing improvement of order workflows and documentation standards.
What We're Looking For
* 2–3 years' experience in order processing, procurement support, or healthcare logistics.
* Demonstrated experience with purchase orders, quotations and sales order workflows.
* Strong attention to detail and understanding of the commercial impact of order accuracy.
* Excellent organisational and time-management skills.
* Professional written and verbal communication skills, particularly when dealing with public-sector procurement teams.
* Familiarity with regulated environments (MDR, GDPR, or similar) preferred.
* Experience with Intact Xline or another ERP system an advantage.
* Takes ownership of order issues and follows through to resolution, rather than passing problems to others
What We Offer
* Secure, full-time role in the healthcare industry
* Pension and permanent contract after training
* Competitive salary with 6-month review
* Monday–Friday, day-shift hours (no evenings/weekends)
* Supportive, experienced operations team
Job Types: Full-time, Permanent
Pay: From €32,000.00 per year
Benefits:
* Company pension
* On-site parking
* Sick pay
Education:
* Advanced/Higher Certificate (required)
Location:
* Cork, CO. Cork (required)
Work Location: In person