Overview
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.
Benefits: Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with numerous benefits & career development opportunities.
Benefits
* Travel – Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
* Team Member Gym – a dedicated team member gym with free access 7 days a week
* Benefit – Discounted rates for Conrad Team members across a wide range of retailers
* Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
* Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
* Maternity & Paternity – Paid leave for those that qualify
* On shift – complimentary meals on duty
The Job Role
* Meet, greet and direct Guests who enter the lobby area
* Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
* Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
* Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
* Manage, record and resolve promptly Guest or customer complaints
* Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
* Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
* Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
* Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
* Maintain good communication and work relationships in all hotel areas
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
The ideal candidate
Someone who … has previous experience in a luxury property, and must have hotel experience
Someone who ….. is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who…. Has a Luxury Mind set – To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who…. Is a Team Player – Collaborative, Flexible, Fun and Dynamic
Someone who ….is Ambitious and Passionate
Work locations
Conrad Dublin
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office
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